HNS Policy 

All providers must obtain a current copy of each patient’s subscriber ID card at least annually, as each patient’s plan renews, and/or as often as necessary to assure the provider has the most current insurance information. 


Copies of insurance cards must be kept on file in the patient’s health care record. 


At each visit, the provider should ask if there have been any changes to the patient’s insurance information.


HNS will gladly assist in determining if claims for a specific plan should be sent to HNS.  Please email your HNS Service Representative a clear, legible copy of the member’s ID card and we will notify you if the member’s plan should be filed through HNS.