Reference Guide for CIGNA Connect 

This section applies only to HNS providers practicing in North Carolina.

The CIGNA Connect Quick Reference Guide provides information specific to the CIGNA Connect plan concerning CIGNA Connect claims, CIGNA Connect members, and CIGNA Connect policies. The information in this section is in addition to the HNS/Payor Policies.  The CIGNA Connect Quick Reference Guide contains the following information specific to CIGNA Connect and provides you with helpful information regarding your CIGNA Connect claims.

General Information

Provider Directory

Eligibility/Benefits

Referral from PCP Required

Subscriber ID Cards

Claims Submission

Claims Inquiries

Provider Relations

General Information

The CIGNA Connect plans are HMO Plans.

HNS providers are participating providers for all CIGNA Connect Plans.

(Effective 01/01/21, the UNC Plan is no longer administered by CIGNA, and as such, HNS Providers are NOT participating providers for the UNC Plan.) 

CIGNA's Individual & Family Plans offer a range of coverage options and access to quality care at cost-effective prices. The CIGNA Connect plans, offered in select markets, is aligned to the Connect Network. These plans provide individuals and families access to health care professionals in their local areas.

Please do not send claims directly to CIGNA Connect.  All CIGNA Connect claims must be sent to HNS. Please ignore the claims billing address on the member ID card or any address given to you on the telephone when verifying eligibility and benefits. You are under contract as a participating CIGNA Connect provider through HNS and our instructions for filing claims supersede information given to you by CIGNA Connect Representatives.

If you have any questions concerning CIGNA Connect, please contact your HNS Service Representative. Your HNS Service Representative's email address is displayed on the provider dashboard on the secure section of the HNS website.

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Provider Directory

All HNS providers in North Carolina are participating providers with CIGNA Connect, but only those providers who practice in the counties covered by the plans will have their names appear in the provider directory.

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Eligibility/Benefits

Some CIGNA Connect plans require PCP referrals. Be sure to verify eligibility for each CIGNA Connect member, and always ask if PCP referral is required.

Please remember to ask for specific information on chiropractic benefits for each member. CLICK HERE to see a sample Verification of Eligibility/Benefit Form.  

To verify eligibility and benefits - Refer to the telephone number on the member's identification card.

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Referral from PCP 

As noted above, some CIGNA Connect plans require a referral from the patient's PCP. When verifying eligibility and benefits, always ask of a PCP referral is required. (Please note; however, that IF a PCP referral is required, NO referral info is required to be included on the claim form. Instead, the patient's health care record must include evidence of the PCP referral.

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Subscriber ID Cards

All CIGNA Connect subscriber ID cards will display both the CIGNA standard name/logo and will clearly show 'Connect Network'.

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Claims Submission

All claims for CIGNA Connect patients should be submitted electronically to HNS.

Please ignore any instructions regarding where to submit claims by payor phone representatives. HNS instructions regarding where to submit claims supersede all other instructions given by payor representatives when verifying eligibility and benefits.

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Claims Inquiries

For tracing outstanding claims (after 60 days from your billing date), please email you HNS Service Representative and include the patient name, date of birth, member ID number and the dates of services in question. We will gladly trace the claim for you and will respond back to you within three business days.

Resubmit lost/missing claims through HNS.

Refer to your HNS/CIGNA fee schedule to confirm allowable amounts if prior authorization was obtained before rendering services.

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Provider Relations 

Questions relating to your participation in CIGNA Connect should be directed to your HNS Service Representative. Your HNS Service Representative's email address is displayed on the provider dashboard on the secure section of the HNS website.

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