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Interpretive Services CyraCom - image 

 

Effective patient-physician communication is essential to delivering high quality health care.  Improving communication between the patient and the physician facilitates better adherence to treatment recommendations, improved health outcomes, and can also help safeguard against potential liability and malpractice claims. Additionally, the Affordable Care Act (ACA) now requires all health care providers to provide language assistance services (both oral and written interpretive services) to their patients.  (Please refer to the HNS Compliance Policies for Contracted Health Care Professionals for specific requirements.  These policies can be found, both in the HNS Compliance Section of this website, and also under HNS / Payor Policies.)

 

CyraCom

To improve your ability to more effectively interact with patients of different cultures and socio-economic backgrounds, particularly those with limited English speaking skills, HNS has contracted with CyraCom for in-office oral interpretive services.

 

CyraCom is the largest provider of interpretation services that operates solely in the US, and the 2nd largest provider worldwide.  CyraCom services over 2,000 health care clients, including physician offices, health plans and hospitals.  The American Hospital Association has exclusively endorsed CyraCom for its interpretation and translation services.

 

CyraCom offers telephone interpretive services in over 200 languages and guarantees an average answer time of 15 seconds or less across all languages, and also offers written translation services in most of those languages.

 

Click here to view the list of more than 200 languages for which CyraCom provides interpretive services.

CyraCom's telephone interpretive service will be provided at no cost to you and will be available using your office telephone.

 

What Services Are Covered by your HNS Admin Fee: The interpretive services paid for by HNS are limited to those services which are accessed by the provider using his office phone to contact a Cyracom interpreter, via Cyracom's toll-free number. Cyracom offers other great products and services which you may find beneficial but the costs of those services are not included in HNS's contract with Cyracom and will not be paid for by HNS.

 

How to Get Started

For access to free interpretive services through CyraCom, you must first review and sign the following forms.  Please note - you only have to submit these forms once, as part of the initial enrollment process. Please note- the physician must sign each document. 

 

HNS Confidentiality Agreement and Release

Enrollment Form and Business Associate Agreement

 

Please print and complete each of these forms and email these to the following email address. Note: HNS must receive each of the documents as separate attachments to the email and again, each document must be signed by the physician.

Please email  both completed forms to:  This email address is being protected from spambots. You need JavaScript enabled to view it..


After HNS receives the required documents, we will notify CyraCom that you are eligible for HNS' free interpretive services.  Following this notification, within 5-10 business days, a CyraCom representative will contact you and provide you with their toll-free number, your account number and your unique CyraCom personal identification number (PIN).  After you have received your PIN, when you need an interpreter, simply contact CyraCom, enter the required information and follow the voice prompts to request a language and reach an interpreter.

The use of CyraCom's interpreters can help you provide the highest quality of care to every patient, regardless of race, ethnicity, or cultural background.