Assisting You in the ICD-10 Transition Process
Only offices whose software cannot produce the HIPAA compliant 837 5010 claim file may submit their HNS claims via Office Ally™.
While HNS offers the services of Office Ally™ to assist providers with complying with the federal mandate regarding the standard format of electronic claim files, HNS encourages all physicians to convert their files to the required HIPAA compliant 837p 5010 format. Accordingly, if, at any time, you wish to discontinue the services of Office Ally™ and submit your electronic claim file to HNS in the required 837 p 5010 format directly from your practice management software system, this option will always be available to you.
For information regarding transitioning to an 837p 5010 claim file format, please contact your software vendor.
When to Enroll with Office Ally™
You should enroll with Office Ally™ today and complete your testing as soon as possible.
Effective April 1, 2014, HNS cannot accept non-standard electronic claim files (print image or 837p 4010 claim files).
How to Enroll
Enrolling is easy! You can enroll by contacting Office Ally™ directly at (360) 975-7000, option 3.
Important Notes Regarding the Enrollment Process:
- As part of the enrollment process, you will be asked to provide “billing information”. You must complete this part of your enrollment with your practice information. As previously noted, HNS has contracted with Office Ally™ for the conversion and transmission of your print image and 837p 4010 claim files to HNS. There will be no cost to you for this service, but your practice billing information must be entered on this part of the enrollment form.
- On the enrollment form, under “System Information” you must tell Office Ally™ how you will submit your claims. If you will be submitting your claim file from your practice management software, please check the option: “We will be using another billing software”, and be prepared to enter the name of your billing software and which version of the software you are using.
After you have completed the enrollment form, you must print, sign and fax the ‘Provider Authorization Signature Page’ to Office Ally™. The Office Ally™ fax number is (360) 314-2184.
It takes approximately 48 hours to complete the setup process with Office Ally™. When the enrollment process is complete, you will receive a user name and password for the Office Ally™ website and an Office Ally™ enrollment specialist will contact you to set up an appointment with one of Office Ally’s™ technical staff to submit a test file to ensure the file will process correctly.
When to Submit HNS Claims to Office Ally™
You cannot begin sending your HNS claims to HNS via Office Ally™ prior to April 1, 2014.
Important Note:
Remittances associated with claims submitted via Office Ally™ will be sent to you from HNS and EOPs for those payments will be available through your HNSConnect® account.