HNS - Coronavirus Update

(updated 4/04/2020)




HNS has added this new section to the website to provide you with important information regarding COVID-19. This section will be updated regularly with relevant news/information regarding COVID-19. As the healthcare landscape during this crisis is changing daily, we urge you to check this section of the website each day.


If you have questions, please do not email your HNS Service Rep. Please use the following email address for any questions related to the impact of COVID-19 top our profession.


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HNS Operations:

HNS is operating at regular hours Monday-Thursday but will be closed each Friday until further notice. Exception: Should a bulk provider payment date fall on a Friday, we WILL be open to ensure HNS provides you with any payments received from contracted health care plans.


Contracted Payors:

At this time, contracted health care plans remain in operation, although you should expect delays in the adjudication of your claims. Also, there are delays in their responses to claims inquiries. As a result, please expect delays in HNS' response to your claim inquiries and expect delays in payments.


Massage Therapists:

The governor of NC has directed massage therapists to stop practice by 5 pm on Wednesday (3/25/2020). This directive includes licensed massage therapists working in chiropractic offices. As of 5 pm on 3/25/2020, massage therapists can no longer provide massage therapy to ANY patient.


Staff Compensation / New Law in effect 4/1/2020:

Make sure you are aware of and understand your legal responsibilities resulting from the new laws recently signed by President Trump concerning the requirements of payment of "Emergency Paid Sick Leave" and "Emergency FMLA" to your staff who may have to miss work due to illness, day care issues, etc.

 The laws are effective as of 4/1/2020. Summaries of the law can be found here:


Small Business Loans:

While we hope you don't need this, HNS wants to make sure you are aware of unique opportunities for small business loans. Please see information via link below: