tracelogoRBThe HNS Support Team is here for you 

Our provider service representatives and health care executives understand your market, your business, and its challenges and are here to support you and your team in the constantly changing world of health care.

 

HNS’ Claims and Billing Support program connects you and your staff to HNS Service Representatives to assist in resolving claims/billing and other administrative issues; saving you time, money, and frustration - while simplifying health care administration.

 

Our service representatives are experts at problem solving and can resolve even the most confusing claim/EOB issues... and will work with you to assure claims submitted through HNS are correctly adjudicated. 

 

Have you just hired a new billing CA?  HNS offers free training for new billing CAs and refresher training for existing staff.  Training is designed to improve efficiency and productivity in your practice and to help you improve compliance to policies, laws, and regulations, reduce your claim denials and improve cash flow.  Just call your HNS Service Representative to schedule.

 

HNS Service Representatives can be reached by fax, phone, and email.

 

Email is the most efficient and preferred method of communicating with your Representative.  So that we may better serve you, please include the patient's name, subscriber ID number, date of birth, and date of service with all inquiries.  While 
we do our best to respond to all inquiries the same, or next business day, please allow 
up to 72 hours for your Representative to respond.
  

Voicemail:  HNS Service Reps spend a significant portion of their time on the telephone with contracted payors working to resolve your claims issues. As such, when calling your Service Rep, you will often reach his/her voicemail. If so, please leave your name and phone number, and he/she will return your call as soon as possible (or send an email).

Not sure who your personal HNS Service Representative is or how to reach him/her?
Go to the home page of the Healthcare Professionals section of the website. Click on
the "HNS Secure Portal" button and log in.  This will take you to the dashboard, which includes the name of your personal HNS Service Representative, his/her contact information, as well as a link to his/her email address.